Refund & Returns Policy

1. Returns Eligibility

Products may be returned within 7 days of receiving your order if:

• The product was delivered damaged or defective.
• The incorrect product was supplied.
• The product remains unopened, unused and in its original packaging.

2. Non-Refundable Items

For health, hygiene and food safety reasons, the following items cannot be returned or refunded:

• Opened or partially used teas, juices, supplements or wellness products.
• Products damaged due to misuse or improper storage by the customer.
• Promotional or clearance items marked as non-refundable.

3. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery and provide:

• Your order number.
• Clear photographs of the product and packaging.
• A brief description of the issue.

Once verified, Live Better Organics will provide a replacement, store credit or refund at our discretion.

4. Refund Process

Approved refunds will be processed within 7 to 14 business days after the returned product has been received and inspected.

Refunds will be made using the original payment method wherever possible.

5. Shipping Costs

• Shipping fees are non-refundable unless the return is due to our error.
• Customers are responsible for return shipping costs unless the product was delivered damaged or incorrectly.