Privacy Policy

1. Introduction

Live Better Organics respects your privacy and is committed to protecting your personal information. This Privacy Policy applies when you visit our website, create an account, place an order, contact us, subscribe to updates, or take part in our affiliate programme.

By using this website, you agree that we may process your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide personal information to us.

2. Who We Are

This website is operated by Live Better Organics, a wellness-focused business offering organic wellness products.

For privacy-related questions, requests or complaints, you may contact us using the details listed at the end of this policy.

3. Personal Information We Collect

We may collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

Information you provide to us

• Your name and surname.
• Email address.
• Phone number.
• Billing and delivery address.
• Order details and product preferences.
• Account registration details.
• Messages sent through forms, WhatsApp, email or other communication channels.
• Affiliate application details, referral information and payment-related details where applicable.

Information collected automatically

• IP address.
• Browser type and device information.
• Pages visited on our website.
• Cookies and similar tracking technologies.
• Referral source, including affiliate referral links where applicable.

4. Why We Collect Personal Information

We collect and process personal information for lawful and legitimate business purposes, including:

• Processing and delivering orders.
• Creating and managing customer accounts.
• Communicating with you about purchases, enquiries or support requests.
• Managing refunds, returns, delivery updates and customer service.
• Running and managing our affiliate programme.
• Tracking affiliate referrals, sales and commissions.
• Sending marketing messages where you have consented or where the law allows it.
• Improving our website, products, services and customer experience.
• Preventing fraud, abuse, unauthorised access or misuse of our website.
• Complying with legal, tax, accounting and regulatory obligations.

5. Legal Basis for Processing

We process personal information only where we have a lawful reason to do so. This may include:

• Your consent.
• The need to perform a contract with you, such as processing an order.
• Compliance with legal obligations.
• Our legitimate business interests, provided your privacy rights are respected.
• Protecting our rights, property, customers, website and business operations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyse traffic, support ecommerce functions and track affiliate referrals.

Cookies may be used to keep items in your cart, remember login sessions, measure website visits, and attribute orders to affiliates. You can disable cookies in your browser settings, but some website functions may not work correctly.

7. Affiliate Programme Information

If you join or interact with our affiliate programme, we may process personal information linked to affiliate activity. This may include your account details, referral code, referral link, referred orders, commission records and payment status.

Affiliate tracking may use referral links, cookies, user accounts or order data. This allows us to calculate commissions, prevent abuse, resolve disputes and manage payouts.

8. Marketing Communications

We may send marketing communications about our products, offers, wellness updates or affiliate programme where you have agreed to receive them or where the law allows us to do so.

You may opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

9. Sharing of Personal Information

We do not sell your personal information. However, we may share personal information with trusted service providers and partners where necessary for business operations.

These may include:

• Payment processors.
• Courier and delivery partners.
• Website hosting providers.
• Email and communication platforms.
• Analytics and marketing tools.
• Accounting, legal or compliance service providers.
• Affiliate programme tools or systems.
• Authorities, regulators or law enforcement where required by law.

10. Cross-Border Transfers

Some of our service providers may store or process personal information outside South Africa. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that your personal information remains protected.

11. How We Protect Personal Information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure website hosting, SSL encryption, access controls, strong passwords, limited staff access, regular updates and security monitoring where appropriate.

However, no method of online transmission or storage is completely secure. Therefore, we cannot guarantee absolute security, but we will take reasonable steps to protect your information.

12. How Long We Keep Personal Information

We keep personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or allowed by law.

Order, tax, accounting and transaction records may need to be kept for legal and business record purposes. When information is no longer required, we will delete it, de-identify it or securely restrict access where appropriate.

13. Your Privacy Rights

Subject to applicable law, you have the right to:

• Ask what personal information we hold about you.
• Request access to your personal information.
• Ask us to correct or update inaccurate information.
• Ask us to delete personal information where legally allowed.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing.
• Lodge a complaint with the Information Regulator South Africa.

14. Children’s Personal Information

Our website and products are not intentionally directed at children. We do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided personal information to us without proper consent, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, delivery services, social media pages or other external services.

We are not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information to them.

16. Data Breaches

If we become aware of a security breach involving personal information, we will take reasonable steps to investigate, contain and address the breach.

Where required by law, we will notify affected individuals and the relevant regulatory authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website after changes are posted means that you accept the updated policy.

18. Complaints

If you believe that your personal information has been processed unlawfully or that your privacy rights have been violated, please contact us first so that we can try to resolve the matter.

You may also lodge a complaint with the Information Regulator South Africa.